Filing of electronic documents

• To use the Tribunal’s Secure E-registry Service, make sure that you meet all requirements.
• To use the Tribunal’s Secure E-registry Service, you have must agree to the Terms of Use.
• On the E-registry Service web page, you need to create a user profile.

Registering Your E-filing profile

You must create a personal profile to access case information with the Tribunal E-registry Service. After you register this profile, a confirmation page informing you of the approval process will be displayed. As part of this process, the Tribunal will contact you to verify and register the information you provided.

Once it has approved your registration, you will have full access to the E-registry Service.

• * New registered users awaiting approval should send documents to the Tribunal using the “Non-Registered User” button on the E-registry Service login page until their profile is approved.

• To create your user profile, the following information is required:


• Salutation (for example: Mr., Ms.)
• First name (mandatory)
• Last name (mandatory)
• E-mail (mandatory)
• Address (mandatory)
• City (mandatory)
• Province or state (mandatory)
• Country (mandatory)
• Postal code or zip code (mandatory)
• Telephone number (mandatory)
• Fax number
• Law Firm name
• Company name
• Website
• Job title
• Language preference
• Recovery question
• Recovery answer
• Password

Updating Your User Profile

• You can update and manage your E-registry Service profile by clicking the « UPDATE Your profile » button on the E-registry Service home page.
• 
  
• You can update your profile with the following 2 options:
  
  
• Option 1 - Modify: make changes to your user profile.
  • This action will update the Tribunal database to ensure information associated with your profile is current.
    
    
• Option 2 - Remove: erase your user profile entirely.
  • This action will remove the information associated with your profile from the database.

Inactive User Profile

• After 6 months of inactivity in the E-registry Service, the Tribunal will contact you and will request validation of your profile information in order to keep your profile active.
• After 2 years of inactivity, your profile will be removed from the E-registry Service.

Submitting Documents

Filing documents with the Tribunal only

• You can file more than one document at a time to the Tribunal by clicking the « SUBMIT documents » button on the E-registry Service home page and by following these steps:
  • Step 1– Select a case by clicking on any « Case Type » button and by selecting the case number and case name for which you wish to submit documents.
    
    
  • Step 2– Document(s) will be filed with – Select the check box beside the Canadian International Trade Tribunal.
    
    
  • Step 3– Click the « Browse » button. Select your files - one at a time. Click the « Attach » button to add it to the list of files to transfer. Documents submitted through the E-registry Service are automatically sent to the Tribunal.
    
    **Please ensure that the filename does not contain any special characters (/, \, !, @, #, $, %, ?, &, *, (, ), +, =, ^, :, ;, ‘, “, {, }, [, ], |).
    
    For additional information on acceptable file format (PDF conversion-Portable Document Format), size limitations for transmission and exceptions please refer to the Tribunal’s notice at https://www.citt-tcce.gc.ca/en/resource-types/guideline-filing-of-documents.html..
    
    **Please ensure that the filename contains the word « public », « protected » or « confidential ». Otherwise the document will not be added to the list of files.
    
    (You can submit more than one document. Repeat this process as many times as needed.)
    
    Note: *Tribunal questionnaires are to be filed in Excel and PDF format.
    
    
  • Step 4– Review the list of your documents. You can remove unwanted documents by “deselecting” the « Selection » check box located to the right of the document. Consequently the document will not be transmitted to the Tribunal.
    
    
  • Step 5– Enter a message (optional).
    
    
  • Step 6– Confirm that your documents contain public information only or contain public and confidential information.
    
    
  • Step 7– Click « Submit » to send your document(s) to the Tribunal.
    
    

  After submitting your documents, a confirmation page listing the documents you have submitted to the Tribunal will be displayed. The confirmation page also shows the date and time of your submission. A copy of this confirmation will be e-mailed to you. The Tribunal will also receive an e-mail informing it that new documents have been submitted.

Filing documents with the Tribunal and serving documents to other parties

• You can file more than one document at a time to the Tribunal and you may wish to serve other parties in the context of Tribunal proceedings by clicking the « SUBMIT documents » button on the E-registry Service home page and by following these steps:
  • Step 1– Select a case by clicking on any « Case Type » button and by selecting the case number and case name for which you wish to submit documents.
    
    
  • Step 2– Document(s) will be filed with – Select the check box beside the Canadian International Trade Tribunal.
    
    
  • Step 3– Documents will be served by Counsel and parties that have access to either: Public information only and/or Public and Protected information – Select the check box beside the user’s name for which you wish to serve documents.
    
    
  • Step 4– Click the « Browse » button. Select your files - one at a time. Click the « Attach » button to add it to the list of files to transfer. Documents submitted to the Tribunal and served to other parties through the E-registry Service are automatically sent to the Tribunal and made available to Counsel and parties being served.
    
    **Please ensure that the filename does not contain any special characters (/, \, !, @, #, $, %, ?, &, *, (, ), +, =, ^, :, ;, ‘, “, {, }, [, ], |).
    
    For additional information on acceptable file format (PDF conversion-Portable Document Format), size limitations for transmission and exceptions please refer to the Tribunal’s notice at https://www.citt-tcce.gc.ca/en/resource-types/guideline-filing-of-documents.html.
    
    **Please ensure that the filename contains the word « public », « protected » or « confidential ». Otherwise the document will not be added to the list of files.
    
    (You can submit more than one document. Repeat this process as many times as needed.)
    
    Note: *Tribunal questionnaires are to be filed in Excel and PDF format.
    
    
  • Step 5– Review the list of your documents. You can remove unwanted documents by “deselecting” the « Selection » check box located to the right of the document. Consequently the document will not be transmitted to the Tribunal and will not be served by Counsel and parties.
    
    
  • Step 6– Enter a message (optional).
    
    
  • Step 7– Confirm that your documents contain public information only or contain public and confidential information.
    
    
  • Step 8– Click « Submit » to send your document(s) to the Tribunal and to serve selected Counsel and parties.
    
    

  After submitting your documents, a confirmation page listing the documents you have submitted to the Tribunal will be displayed. The confirmation page also shows the name of the parties being served, the date and time of your submission. A copy of this confirmation will be e-mailed to you. The Tribunal and the selected parties will also receive an e-mail informing them that new documents have been submitted to the Tribunal and served by Counsel and parties.

  Note: A party having access to the public file only cannot be served confidential documents in any case, the system does not allow it.

Serving documents to other parties only

• You can serve more than one document at a time to Counsel and parties in the context of Tribunal proceedings by clicking the « SUBMIT documents » button on the E-registry Service home page and by following these steps:
  • Step 1– Select a case by clicking on any « Case Type » button and by selecting the case number and case name for which you wish to submit documents.
    
    
  • Step 2– Documents will be served by Counsel and parties that have access to either: Public information only and/or Public and Protected information – Select the check box beside the user’s name for which you wish to serve documents.
    
    
  • Step 3– Click the « Browse » button. Select your files - one at a time. Click the « Attach » button to add it to the list of files to transfer. Documents served by Counsel and parties through the E-registry Service are automatically made available to them.
    
    **Please ensure that the filename does not contain any special characters (/, \, !, @, #, $, %, ?, &, *, (, ), +, =, ^, :, ;, ‘, “, {, }, [, ], |).
    
    For additional information on acceptable file format (PDF conversion-Portable Document Format), size limitations for transmission and exceptions please refer to the Tribunal’s notice at https://www.citt-tcce.gc.ca/en/resource-types/guideline-filing-of-documents.html..
    
    **Please ensure that the filename contains the word « public », « protected » or « confidential ». Otherwise the document will not be added to the list of files.
    
    (You can submit more than one document. Repeat this process as many times as needed.)
    
    
  • Step 4– Review the list of your documents. You can remove unwanted documents by “deselecting” the « Selection » check box located to the right of the document. Consequently the document will not be served by Counsel and parties.
    
    
  • Step 5– Enter a message (optional).
    
    
  • Step 6– Confirm that your documents contain public information only or contain public and confidential information.
    
    
  • Step 7– Click « Submit » to send your document(s) to Counsel and parties.
    
    

  After submitting your documents, a confirmation page listing the documents you have submitted will be displayed. The confirmation page also shows the name of the parties being served, the date and time of your submission. A copy of this confirmation will be e-mailed to you. The Tribunal and the selected parties will also receive an e-mail informing them that new documents have been served.

  Note: A party having access to the public file only cannot be served confidential documents in any case, the system does not allow it.

Limited Access to Confidential Information (Self-Represented Parties: Complainant-Appellant/Interveners) *

*Please contact the Tribunal by email at CITT-TCCE@tribunal.gc.ca to obtain authorization to use this option prior to filing documents.

Retrieving Documents

Retrieving documents uploaded by the Tribunal

• The « RETRIEVE documents » function allows users who have a registered and approved profile to retrieve case documents uploaded by the Tribunal.
  
  You can retrieve a document by clicking the « RETRIEVE documents » button on the E-registry Service home page.
  
  
• Step 1– Select a case by clicking on any « Case Type » button and by selecting the case number and case name for which you wish to retrieve documents.
  
  
• Step 2– By default the radio button beside « Documents uploaded by the Tribunal » is selected. You may now select filter options to retrieve documents.
  
  Options: You have several filter options to retrieve documents. The following options are available:
  
  • By Date (last 5 days, last 7 days, last 10 days or last 14 days);
  • By Exhibit List;
  • By Exhibit Number;
  • By Description of Exhibit (entering a short title or keyword);
  • By Volume Name;
  • By Volume Number;
  • By Company;
    
• Step 3– Choose one of these options to retrieve documents and click the magnifier link. The list of documents will be displayed on the page.
  
  
• Step 4– Click the « New » button to retrieve a new document or click the « Retrieved » button to retrieve a document previously opened.
  

  Note: If your access rights do not allow you to retrieve this document, there will be no "New" button or "Retrieved" button located to the left of the document name.

  By default, all documents are available for 365 days. Once the 365 days have elapsed, documents will no longer be available on the Tribunal E-registry Service website.

Retrieving documents served by Counsel and parties

• The « RETRIEVE documents » function allows users who have a registered and approved profile to retrieve case documents served by Counsel and parties.
  
  You can retrieve a document by clicking the « RETRIEVE documents » button on the E-registry Service home page.
  
  
• Step 1– Select a case by clicking on any « Case Type » button and by selecting the case number and case name for which you wish to retrieve documents.
  
  
• Step 2– Select the option « Documents served by Counsel and parties » by clicking the radio button beside this option. You may now select filter options to retrieve documents.
  
  Option: You can retrieve served documents by date (last 5 days, last 7 days, last 10 days or last 14 days).
• Step 3– Choose one of these options to retrieve documents and click the magnifier link. The list of documents will be displayed on the page.
  
  
• Step 4– Click the « New » button to retrieve a new document or click the « Retrieved » button to retrieve a document previously opened.
  

  Note: If your access rights do not allow you to retrieve this document, there will be no "New" button or "Retrieved" button located to the left of the document name.

  By default, all documents are available for 365 days. Once the 365 days have elapsed, documents will no longer be available on the Tribunal E-registry Service website.

Retrieving all documents

• The « RETRIEVE documents » function allows users who have a registered and approved profile to retrieve all case documents.
  
  You can retrieve a document by clicking the « RETRIEVE documents » button on the E-registry Service home page.
  
  
• Step 1– Select a case by clicking on any « Case Type » button and by selecting the case number and case name for which you wish to retrieve documents.
  
  
• Step 2– Select the option « All documents » by clicking the radio button beside this option.
  
  
• Step 3– Click the magnifier link. The list of documents will be displayed on the page.
  
  
• Step 4– Click the « New » button to retrieve a new document or click the « Retrieved » button to retrieve a document previously opened.
  

  Note: If your access rights do not allow you to retrieve this document, there will be no "New" button or "Retrieved" button located to the left of the document name.

  By default, all documents are available for 365 days. Once the 365 days have elapsed, documents will no longer be available on the Tribunal E-registry Service website.

Sorting documents

• You have several options to sort documents from the list of documents. You can sort documents uploaded by the Tribunal, documents served by Counsel and parties or All Documents.


• Documents uploaded by the Tribunal can be sorted by clicking on any “Title” field (“Action”, “Document Name”, “Description”, “Company”, “Volume Name”, “Volume No.”, “Exhibit No.”, “Exhibit List” and “Uploaded on”) to sort documents in ascending or descending order.


• Documents served by Counsel and parties can be sorted by clicking on the “Action” title field or the “Document Name” title field or the “Uploaded on” title field. Documents will be sorted in ascending or descending order.


• Another sorting option is to enter keyword(s) in the “Search” field.


• Step 1– Enter keyword(s) in the “Search” field.
  
  
• Step 2– Click the “Search” button located on the right side of the “Search” field to view the result of your search.
  
  
• Step 3– Clicking the “Reset” button will refresh the list of documents to its original view.
  
  

Retrieving Case Lists

• The « RETRIEVE documents » function allows users who have a registered and approved profile to retrieve case lists.
  
  You can retrieve a list by clicking the « RETRIEVE documents » button on the E-registry Service home page.
  
  
• Step 1– Select a case by clicking on any « Case Type » button and by selecting the case number and case name for which you wish to retrieve documents.
  
  By default, the radio button beside “Documents uploaded by the Tribunal” is selected.
  
  
• Step 2– Click the magnifier link. This action will open the “Retrieve Documents” page displaying the lists.
  
  
• Step 3– Click the “list” name to select it (for example: “List of CITT Exhibits”). Select the lists - one at a time.
  

  The lists are updated by the Tribunal regularly. The date of the last update is indicated to the right of the list in the “Published on” field.

E-registry Opened Session

• If you try to log in using another tab in the current internet browser or using another browser while already logged in, a message will be displayed. You will have to end your session if you choose to continue with another tab in the current internet browser or another browser.

E-registry Session Expired

• E-registry sessions expire automatically after 30 minutes of inactivity. If your E-registry session has expired, a page informing you that your session has expired will be displayed. From this page you can log back in to E-registry using your e-mail address and password.

LOG OUT

• Clicking the « LOG OUT » » link will disconnect you from the E-registry Service. A log out confirmation page will be displayed, and you will be given the opportunity to immediately log in again.
  
  If you decide to log in again, you will be redirected to the main login page, where you will need to enter your e-mail address and password to access the E-registry Service.

Availability of Service

• The E-registry Service is available at all times; however, technical support and document processing services will be available during the Tribunal’s regular business hours, Monday to Friday from 8:00 a.m. to 5:00 p.m. (Ottawa Time).
  
  
• The non-availability of the service due to technical failures will not affect statutory and administrative deadlines.

Contact Us

• If you require assistance navigating or browsing the E-registry Service website or have a question, you can e-mail or telephone us. Please click the « Contact Us » button (from the top menu bar of the E-registry home page) for information on how to reach us.

Accessibility

• The E-registry application is designed to be accessible to all users, including persons with disabilities who use adaptive technologies to receive and disseminate information. It is designed in accordance with Priority 1 and Priority 2 checkpoints of the World Wide Web Consortium (W3C) and the Standard on web usability for the Government of Canada.
  
  We aim to develop and maintain an accessible website and welcome your comments and suggestions for making this website more accessible. If you have trouble viewing or retrieving the contents or services of this site for accessibility reasons, or would like to send us your comments or suggestions, please contact CITT-TCCE@tribunal.gc.ca .

Official Languages

• If you click on « Français » (in the right corner of the top menu bar), the French version of this page will be displayed automatically. You can return to the English version of the site by clicking on « English » (in the right corner of the top menu bar).
  
  The Canadian International Trade Tribunal respects the and the relevant Treasury Board policies, and is committed to ensuring that all information and services on this site are available in both English and French. However, some of the documents on this website, provided by external sources that are not subject to the Official Languages Act, are provided solely as a convenience and are available only in the language in which they were provided.

Technical Help

• If you need technical support on the Secure E-registry Service, please contact us by telephone at 613-993-3595 or send an e-mail to CITT-TCCE@tribunal.gc.ca.
  
  
• Business hours are from 8:00 a.m. to 5:00 p.m. (Ottawa Time), Monday to Friday.